Study Highlights Airlines’ Shortcomings in Supporting Passengers with Food Allergies

A recent study published in the Journal of Allergy and Clinical Immunology reveals that airlines often fail to honor commitments made to passengers with food allergies, leading to significant stress and potential health risks.

“We’re not asking for the moon and stars, just for reasonable accommodations promised in advance,” said Lianne Mandelbaum, co-author of the study and founder of the non-profit No Nut Traveller.

Broken Promises in the Sky

The study highlights that many airlines do not fulfill pre-arranged accommodations, leaving passengers vulnerable at 30,000 feet. According to the research:

20% of passengers reported airlines failed to make cabin announcements about food allergies as promised.
17% said allergen-free buffer zones, pledged by airlines, were not implemented.

23% of passengers who were assured allergy-free meals found no safe food options onboard.

“Flying with food allergies feels like a game of roulette,” Mandelbaum explained. “The uncertainty of whether crew members will honor these commitments adds unnecessary stress.”

A Global Concern

The study surveyed over 4,700 individuals and families worldwide, exposing consistent challenges for food-allergic travelers. Key concerns included:

Airlines reneging on accommodations discussed during booking.

Risks of EpiPens or allergy-safe foods being confiscated or contaminated at security checks.

Fear of public embarrassment or ridicule for raising health concerns.

Some passengers even reported being removed from flights after requesting cabin announcements or other precautions.

Mandelbaum noted instances where travelers were mocked by crew or fellow passengers.

“When you get to the gate and are treated like your concerns are trivial, it’s a humiliating experience,” she added in a Northwestern University news release.

The Need for Change

The findings underscore the importance of consistent airline policies to accommodate passengers with food allergies.

“Honoring these basic requests is not just about comfort—it’s about ensuring health and safety,” Mandelbaum emphasized.

The study calls for greater accountability from airlines to ensure that passengers with food allergies can travel safely and with dignity.